Buy with prime
Frequently Asked Questions
Learn more about the Amazon Prime program here.
What is Buy with Prime and how does it work?
Buy with Prime allows millions of US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon—including fast, free delivery, a seamless checkout and easy returns. When you shop directly on our site, you see the Buy with Prime button and Amazon Prime delivery promise on eligible products, which signals that the item is available for free 1-2 day shipping and easy returns. By clicking the Buy with Prime button, you can check out by signing in to your Amazon account, which pre-populates your payment and shipping details on the checkout page. You receive an order confirmation email after placing your order, and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren't an Amazon Prime member, you can sign up and start your free 30-day trial today.
How do I make a purchase using my Prime benefits on Larken?
When you decide to purchase a product using Buy with Prime you will be prompted to sign into your Amazon account. You can then complete your order using your preferred payment method stored in your Amazon account.
Is this really the same delivery experience I’m familiar with as a Prime member?
Buy with Prime purchases offer the fast, free delivery and free returns on eligible products and a seamless checkout experience shoppers trust.
Where can I check the status of my order?
You can check your order status by clicking on the link in your shipment confirmation email, which will bring you to your order details page on Larken.
You can also see or track orders on your Amazon.com orders page or in the Amazon mobile app.
Who do I contact for issues or questions for my order?
If you either have a question or experience an issue with your Buy with Prime order, contact us here. You'll receive an order confirmation email with a link to see your order status and how to contact Larken.
Do I have to be a Prime member to use Buy with Prime?
Yes, you must be a Prime member to purchase products using Buy with Prime. When you click on the Buy with Prime button, you will be prompted to sign in to your Amazon account, and your order will be processed using your preferred payment and shipping information stored in your Amazon account.
Can I use Amazon gift cards when I use Buy with Prime?
No, Amazon.com Gift Cards and promotional discounts or loyalty points offered by Larken can't be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites in the Amazon.com Gift Card Terms and Conditions
Can I make Buy with Prime purchases if I’m not in the US?
Buy with Prime orders can only be placed and shipped within the US.
What forms of payment do you accept?
Amazon Pay processes payments for most Buy with Prime orders using the payment method stored in your Amazon account. Amazon Pay accepts credit and debit cards, including Visa, Mastercard, Discovery, American Express, Diners Club and JCB. Learn more about Amazon Pay payment methods.
How is sales tax determined?
The amount of sales tax charged on your orders depends on multiple factors, including the type of item purchased and your delivery address. The tax rate is the combined state and local rates associated with your address. For example, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if it is delivered to another state. Sales tax is calculated and charged at the time you place the order.
Shipping & return FAQ
What is the Buy with Prime Return Policy?
The return window for all purchases is 30 days.
To start a return, view your order status from the link in the email you received after you placed your order, or from your My Orders tab in your Amazon.com account. You'll be able to begin the return process and print a USPS return label. For eligible orders, you will receive a full refund as long as the returned items are in resellable condition and returned within the return window. For reference and additional information about how returns work with Buy with Prime, please see How Returns Work and our Returns Policy as well. Buy with Prime orders are covered by the Amazon Pay A-to-z Guarantee.
How do I initiate a return for Buy with Prime purchases?
Buy with Prime shoppers can manage all of their BWP orders in a separate tab on the Your Orders page on Amazon.com (both in the Amazon app and on web browsers). For reference and additional information about how returns work with Buy with Prime, please see How Returns Work and our Returns Policy as well.
Alternatively, you can initiate a return for an eligible item purchased using Buy with Prime, click the link in the order confirmation email to go to your order details page. From there, select the item that you want to return and print a return shipping label. Package your return, and then drop it off at your local USPS location. Items purchased using Buy with Prime can't be returned using other carriers besides USPS and may not be dropped off at Amazon locations, such as Amazon Lockers, Whole Foods or Amazon Go. For more information, read the Amazon returns policy.
Can I exchange my order for a different item?
Exchanges are not available for Buy with Prime. If you would like a different size and/or color, you will need to first return the item for a refund and then order the new item.
How long does it take for me to get a refund?
For eligible orders, you’ll receive a refund once the item is dropped off and scanned at a USPS location. Otherwise, the refund will be processed once the item is received and reviewed at our fulfillment center. It could take up to seven business days for the refund to show up in your account.
What happens if my order is late?
Most packages arrive on time, but orders sometimes show up after the estimated delivery date.
Possible reasons for late delivery include:
- Incorrect address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- Other carrier-related delays
If you do not receive your order in the anticipated timeframe, we recommended that you do the following:
- From your order confirmation email, click through to the order details page to check the status of your order. Your shipment confirmation email will also include a link to track your package.
- On the order details page, you can confirm your shipping address.
Wait 48 hours to allow for unexpected delays.